Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. All tags and labels must still be attached. If the item shows signs of wear or damage, we reserve the right to refuse the return. Returns must be initiated within 30 days of receiving your order to be considered valid.
How to Initiate a Return
To start a return, you must email us at [email protected]. In your email, please include your order number, the item you wish to return, and the reason for the return. We will respond with further instructions and a return authorization if your request is approved. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delay. Follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any photos if possible. We will work with you to resolve the issue, which may include a replacement or refund, depending on the situation.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with timelysights.com is satisfactory. Please allow up to 48 hours for a response during business days.
